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Last Updated: 11 August 2026
At Crown & Carats, every jewellery piece is carefully crafted, inspected and securely packaged before being shipped to you. As most of our jewellery is made to order, please allow sufficient time for production before dispatch.
This Shipping & Delivery Policy explains our production timelines, shipping process, estimated delivery times, international shipping arrangements, customs duties and other delivery-related information.
Crown & Carats currently ships to selected countries and regions, including:
Shipping availability may vary depending on the product, destination, customs requirements and applicable laws.
If shipping is not available to your selected destination, this will be indicated during checkout or communicated to you before your order is processed.
Most Crown & Carats jewellery is made to order and is manufactured in India.
After your order and payment have been successfully confirmed, please allow up to 10 business days for jewellery production, finishing and quality inspection before dispatch.
Our production process may include:
Certain personalised, bespoke, custom-sized or specially commissioned jewellery may require additional production time.
If additional production time is required, we will communicate the estimated timeframe to you.
Because our jewellery is made to order, the total delivery timeframe includes both the production period and shipping period.
After production and quality inspection are completed, your order will be dispatched from India.
Estimated shipping times after dispatch:
| Destination | Shipping Time (after dispatch) |
|---|---|
| United Kingdom | 7–14 business days |
| United States | 7–14 business days |
| Canada | 9–16 business days |
| Australia | 9–16 business days |
| European Union | 7–14 business days |
| India | 5–10 business days |
These shipping estimates are in addition to the jewellery production time.
Approximate total delivery time (production + shipping):
| Destination | Approximate Total |
|---|---|
| United Kingdom | ~17–24 business days |
| United States | ~17–24 business days |
| Canada | ~19–26 business days |
| Australia | ~19–26 business days |
| European Union | ~17–24 business days |
| India | ~15–20 business days |
These are estimated timeframes and are not guaranteed delivery dates unless a specific delivery date has been expressly confirmed by Crown & Carats.
The delivery estimates stated above are provided to allow customers to understand the expected production and shipping timeframe before placing an order.
For customers in countries or regions where mandatory consumer laws provide specific delivery rights or maximum delivery periods, those rights will continue to apply.
Where a specific delivery period is agreed with the customer at the time of purchase, that agreed period will apply subject to applicable law.
If an unexpected delay means that we are unable to meet the applicable agreed or legally required delivery timeframe, we will communicate with you and provide any remedies required by applicable law.
All Crown & Carats orders are shipped from India, unless otherwise stated.
Once your jewellery has completed production and quality inspection, it will be securely packaged and handed over to our selected international or domestic courier partner.
International shipments may pass through customs or other border-control procedures before being delivered to the customer.
Shipping charges will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on:
Where free shipping is offered, the applicable eligibility requirements will be displayed on the website or at checkout.
Where express or priority shipping is available, the available options and applicable charges will be displayed at checkout.
Express shipping generally applies to the transportation period after the jewellery has been manufactured and dispatched.
Selecting an express shipping option does not necessarily reduce the jewellery production time.
Unless specifically stated otherwise, customers should still allow up to 10 business days for jewellery production and quality inspection before dispatch.
Where tracking is available, tracking information will be provided to you by email or through the contact details provided with your order.
Tracking information may take some time to update after the shipment has been collected by the courier.
Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package where required.
Customers are responsible for providing accurate and complete delivery information.
Please carefully check:
Crown & Carats is not responsible for delivery delays, failed deliveries or additional shipping costs caused by incorrect or incomplete information provided by the customer, except where applicable law provides otherwise.
If you need to change your delivery address after placing an order, please contact us as soon as possible at: hello@crowncarats.com
We cannot guarantee that an address can be changed once an order has entered production or has been dispatched.
Because Crown & Carats may ship high-value jewellery, certain orders may require:
These requirements may vary depending on the destination, order value and courier service.
If a signature is required and no authorised person is available to receive the package, the courier may attempt redelivery or hold the package at a designated location.
International orders are shipped from India to the customer's destination country.
International delivery may involve customs clearance and additional procedures.
Customers agree to provide accurate information required for customs processing and delivery.
Crown & Carats is not responsible for delays caused by customs authorities, provided that we have complied with our applicable shipping obligations.
International orders may be subject to additional charges imposed by the destination country, including:
Whether these charges are included in the price or payable separately depends on the destination country and the shipping or tax arrangement applicable to your order.
Any applicable charges that are legally payable by the customer will be the customer's responsibility unless otherwise stated at checkout or required by applicable law.
Crown & Carats does not control customs authorities or the amount of duties or taxes assessed by them.
Customs authorities may inspect or hold international shipments.
Such delays are outside Crown & Carats' reasonable control.
Customers may be contacted by the courier or customs authorities for additional information, documentation or payment of applicable charges.
Failure to provide required information or pay legally applicable customs charges may result in delivery delays or the shipment being returned.
If a customer refuses delivery or fails to collect a shipment, the package may be returned to Crown & Carats.
If the shipment is returned because of the customer's refusal, failure to collect, incorrect address or failure to provide required customs information, additional shipping, customs or handling charges may apply where permitted by law.
Any refund will be handled in accordance with our Returns & Refunds Policy and applicable law.
If your tracking information indicates that your package has not been delivered or appears to be lost, please contact us at: hello@crowncarats.com
We will contact the relevant courier and investigate the shipment.
International shipments may sometimes experience periods without tracking updates due to customs processing or movement between courier facilities.
Where a shipment is confirmed as lost, Crown & Carats will provide an appropriate remedy in accordance with applicable law.
Please inspect your package as soon as possible after delivery.
If the outer packaging appears damaged, we recommend taking photographs or videos of the package before opening it.
If the jewellery itself is damaged, please contact us as soon as possible at: hello@crowncarats.com
Please provide:
We will investigate the matter and provide an appropriate remedy in accordance with our Returns & Refunds Policy and applicable law.
If you receive an incorrect product or an item is missing from your order, please contact us at: hello@crowncarats.com
Please include your order number and photographs of the package and products received.
We will investigate the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with applicable law.
For consumer purchases, Crown & Carats remains responsible for the goods during delivery to the extent required by applicable law.
Nothing in this policy is intended to transfer responsibility or risk to a consumer where applicable law does not permit such a transfer.
Made-to-order, personalised, engraved and bespoke jewellery may require additional production time.
Customers should carefully review the estimated production and delivery timeframe displayed on the product page or at checkout before placing an order.
Custom jewellery may take longer to manufacture than standard products.
If a particular custom order requires additional production time, Crown & Carats will communicate the expected timeframe where reasonably possible.
If an order contains multiple products with different production or availability times, Crown & Carats may ship the products together once all items are ready.
Where appropriate, we may also ship items separately.
If separate shipments are required, we will make reasonable efforts to provide the relevant tracking information.
Some remote, rural or restricted locations may require additional delivery time or may incur additional shipping charges.
If your delivery address is outside our standard delivery network, we may contact you before processing the order to confirm available delivery options.
Certain courier services may not deliver high-value jewellery to PO Boxes or similar addresses.
Where a PO Box cannot be serviced, Crown & Carats may contact you to request an alternative delivery address.
A shipment may be considered delivered when the courier records delivery to the address provided with the order, subject to applicable law and any investigation of suspected loss, theft or misdelivery.
If you believe your package has been incorrectly marked as delivered, please contact us immediately so that we can investigate with the courier.
Certain products or destinations may be subject to shipping restrictions due to:
Crown & Carats reserves the right not to ship an order to a destination where delivery is prohibited or commercially impractical.
If we are unable to fulfil an order because of a shipping restriction, we will notify you and, where applicable, provide a refund for the affected order.
If you require jewellery for a specific date, event or occasion, please contact us before placing your order to confirm whether the requested delivery date can be accommodated.
Unless a specific delivery date has been expressly confirmed by Crown & Carats in writing, estimated delivery dates are not guaranteed.
Customers should consider the stated production and shipping timeframe before placing an order for a specific event or occasion.
Customers placing international orders are responsible for ensuring that the purchase and import of the jewellery is permitted in their destination country.
Customers are also responsible for providing accurate information and completing any required customs procedures.
Crown & Carats will comply with applicable export, customs and shipping requirements.
If you have any questions about shipping or delivery, please reach out — we're happy to help.
Crown & Carats
Email: hello@crowncarats.com
Website: crowncarats.com
Business / Return Address:
611, The Crown, Opp. Kalhar Bunglow, Near Gangotri Circle
Nikol, Ahmedabad – 382350, Gujarat, India
Crown & Carats – All Rights Reserved.